Relatively Low Number of Player Disputes at eCOGRA Casinos

Relatively Low Number of Player Disputes at eCOGRA Casinos

Posted on 17/08/10 - by Theodor Mavrodis News

The eCommerce and Online Gaming Regulation & Assurance (eCOGRA), an independent non-profit organization dedicated to safe and secure online gambling, has received 287 valid customer disputes over the first half of 2010.

The eCOGRA Standards
According to eCOGRA this performance is well within the standards that have been set for accredited operators, like Casino. An average of 11.03 disputes per week over the first half of 2010 is sufficiently low, especially given the massive number of gambling transactions that take place on a daily basis.

Casino Customer Complaints
In the first half of its seventh year of existence eCOGRA received a total of 376 customer complaints, of which 33 concerned non-accredited operations and 56 were declared invalid.

This left 287 valid customer complaints. This number is similar to last year, despite the growing number of eCOGRA accredited gambling companies.

Online gambling sites that carry the eCOGRA seal are subject to constant monitoring and periodic inspections and reviews. In the event of player disputes eCOGRA accredited casinos are obliged to cooperate with eCOGRA to solve the dispute at hand.

Cash, Bonuses and Locked Accounts
Of the 287 valid customer complaints, 76 per cent of them were settled within 48 hours and 47 per cent were settled in favor of the player.

Of these complaints, 51 per cent concerned cash-in problems, 21 per cent were related to bonus issues, and another 21 per cent concerned locked casino accounts.