Citadel works much like your regular online banking method. It enables you to pay at third parties online directly from your own bank account. Direct bank transfers are normally not permitted, and this is where Citadel comes in. It links up to your bank account and transfers money directly and instantly.
How to Sign up for Citadel
Unlike many other payment methods out there, there is no sign up required in order to use Citadel at your favorite online casino, this is because it’s a direct transfer from your bank and not a wallet. Simple and easy, and no details or passwords to remember when you are busy playing craps online or slots online.
There is no need to download anything in most cases, but this will depend on your bank. The Citadel website may not be supported by your financial institution in which case you will first need to install an application called to Payment Assistant Wizard to do your payment.
Once you have established which online casino you want to play at, then you need to pick a game, and then click on deposit to fund your account. You need to select Citadel Instant Banking from the payment options available in the dropdown menu.
At this point, there is no need to download anything in most cases, but this will depend on your bank. The Citadel website may not be supported by your financial institution in which case you will first need to install an application called to Payment Assistant Wizard to do your payment.
Once Citadel is selected, you will have the option to select your financial institution of choice, enter your bank account details, as well as how much you want to transfer from your bank account to you online casino account. Once this is done, simply accept and approve the payment and the funds will appear automatically in your online casino account and you are ready to start playing!
If you would like to transfer your winnings from your online casino account to your bank account, then select Citadel Instant Banking when you click on withdraw funds, enter in your bank details and the amount you want to transfer, then approve the payment and the money should enter your account within a few working days.
When you make a transfer from your bank account to an online casino the money is transferred across to your online casino account instantly. When you withdraw money however, the funds will be credited to your bank account within 1-3 working days, this will depend on your bank and how long they typically take to process transfers.
Citadel must adhere to the same levels of safety and security as the banks they work with, making this a very safe payment option for players to choose in order to fund their online casino accounts. Some of the security features than Citadel use to protect players are adopting the latest security technologies in software and data in order to prevent any fraud from taking place, and to stop any potential hackers. End-to-end encryption for all your communication and data sent over Citadel helps to ensure that all your private details are well-protected, and you will not be the victim of fraudulent online activity. When using Citadel, your bank will also be asking some questions in order to verify your identity and ownership of the account.
If there are issues that you encounter during your transaction, Citadel recommend to contact the merchant who you are doing the transactions with in order to resolve the issue. So when you are playing at a particular online casino and let’s say there is some error when making a deposit or withdrawing, contact the customer service team at the particular online casino you were playing at. However if that doesn’t resolve it, there is support available at Citadel.
If you need to contact merchant support then you can email [email protected] and they should respond within two hours. They do not have 24/7 customer service so you need to be mindful of their working hours which are between Monday to Friday, 9am-5pm PST. You should only contact them once you have first contacted the online casino you are playing at in the case of an issue which is not resolvable by them. Also, if you suspect there has been some kind of strange activity on your account and you fear a security breach has occurred you should also contact their customer support team. There are three offices, one in London, another in Vancouver, and another in Malta. The phone line for the European head office in London is +44 02071507420, and the phone number for the Vancouver office is 16042996924. There is no phone line for the Malta office. Your best bet to get in touch with them if need be seems to be the support email presented above.
When you first use Citadel Casinos there will be an initial limit the first time you use it given to you. What this limit is will depend largely on two things: the financial institution you are using to make a transfer, and also the online merchant you are sending money to or receiving money from. If you use different banks to make payments you will notice that there are different spending limits depending on which bank you use. However, every time you make a payment, your limit could change. Citadel will update your limit after each and every payment so you always know how much you are able to spend.
The more you use Citadel Casinos, the higher your limit will go. So if you like to spend larger amounts when you play keep this in mind. If you have numerous bank accounts play around and see which bank has a higher limit and then stick to that one. Or, alternatively, if you want to restrict how much you spend use the account which has the lowest limits.
Countries that Accept Citadel
If you are in one of the following countries you are able to use Citadel: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Japan, Latvia, Lithuania, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, United Kingdom and the United States.
One of the best things about playing at Citadel casinos is that once you decide which game you want to play, you can make a deposit and have the money credited to your online casino account in an instant.
You are always protected by the same level of security as the most reputable banks when you play at Citadel casinos.
No Sign-Up Necessary
Most players will be really happy with the fact that you don’t have to register for a Citadel account at all. No documents are needed and you don’t have to remember yet another password. You just have to have your bank account details handy and that’s it!
When you play at Citadel casinos, your transactions with the online casino will not appear on your bank account. Only your transaction with Citadel will appear, but the nature of your transaction will be kept completely private.
The Disadvantages of Using Citadel Casinos
Download of Application Required for Some Banks
One of the downsides of using Citadel is that some banks do not support web-only transactions, and you will need to download the Citadel application in order to use it. This is only for some banks, not all, but you will have no way of knowing until you try to make a payment.
Although Citadel does not have any withdrawal fees that they charge, your bank will charge you for using Citadel to make a transfer to your account. You will need to check with your bank exactly how much that fee is.
Long Withdrawal Transfer Times
When you want to withdraw your online casino winnings from your account bank into your bank account, you will need to wait a number of working days before you will see the deposit in your bank account. If you are in a rush for the money you may want to look at using a quicker withdrawal payment option.
What are Citadel Casinos?
Citadel casinos are online casinos that accept Citadel instant banking as a means to make a deposit into your online casino account, or as a means of withdrawing your winnings.
How does Citadel online banking work?
All you need to do is click on Citadel when you want to deposit or withdraw funds and you will be given the option to enter your bank account details, and the amount of money you want to transfer, and that’s it!
Will I need to open an account with Citadel in order to use it?
You can withdraw your winnings back to your Citadel account at a fee. You can check the exact amount on the Citadel website.
What are my transfer limits when I play at Citadel casinos?
Of course! Citadel has state of the art security to protect your details during online transfers, and your payments and withdrawals at online casinos will never show up on any statement. Only payments to and from the entity of Citadel will ever appear.
Can I use Citadel on mobile as well as on desktop?
Yes of course you can. You can play on any device you prefer to play on. Just make sure you are playing at a Citadel casino and you can play from anywhere.
Play at a Citadel Casino Today!
If you are looking for private, easy money transfers which don’t require a login then Citadel is the right choice for you. Start playing your favorite casino game today at a Citadel casino – all you need is your bank account login and you’re ready to go.